Faq

FAQ

Less than Container Load. Individually skidded (palletized), crated or loose box shipments are consolidated on freight carries, bound for the intended destination. This service is designed for those shipments whose space is insufficient to fill a 20 ft container with a total capacity of 1168CFT/33.07CBM.

In order to use CARGOPEOPLE LOGISTICS & SHIPPING PVT. LTD.’s Economy LCL Seafreight Service shipping items must be boxed or crated and labeled for shipping purpose with complete consigner and consignee addresses and phone numbers. Shipping supplies can be purchased on-line via packingsection of the web-site at no extra cost for the delivery using ground shipping service. Shipping labels can be printed on-line via PRINT LABELS page

Services offered by CargoPeople are Terminal-to-Terminal and Door-to-Terminal: Terminal-to-Terminal- For cargo self-delivered to the origin shipping terminal. For Terminal-to-Terminal Service, rates are based primarily on the volume of cargo. Weight is not a pricing factor. That is the advantage of shipping sizable cargo using Economy Terminal-to-Terminal Seafreight Service.

Door-to-Terminal – Service includes pickup of boxed or crated cargo from virtually any location in the continental USA. Pickup charges are based on the chargeable weight of cargo. RESIDENTIAL PICKUP is a curbside-service. Driver will load cargo from driveway, front porch, garage or acceptable ground level loading area. CargoPeople does not provide inside pickup service. COMMERCIAL LOCATION PICKUP is considered from warehouses, which provide loading docks and forklifts.

Seafreight Service does not include door delivery at destinations. The Recipient must recover cargo at the destination’s ship terminal. Otherwise destination door delivery service can be conducted and paid by recipient at the destination station.

CARGOPEOPLE LOGISTICS & SHIPPING PVT. LTD.’s Economy Seafreight Service is on FOB (Free on Board) basis to a destination cargo receiving terminal (CFS) and subject to destination charges. Destination charges are for the account of the Consignee. The recipient will be required to arrange formal or informal entry with customs in the destination country. The destination agent should guide the recipient in the complexity of the destinations customs regulations.

Shippers should be aware of CHARGEABLE WEIGHT AND CHARGEABLE VOLUME (W/M) definitions used in different modes of cargo transportation. In respect of Ocean and Inland modes the meanings of WM are:

OCEAN MODE OF TRANSPORTATION: Since vessel capacity is not really limited by weight of cargo but by the hold of the ship, then charges for regular ocean shipments are based on the total cargo volume. In general for sea shipments, the weight of the cargo is not a pricing factor.

However there is a cargo density limit if WM ocean freight rates are present. It varies depending on the carrier, origin and destination, etc. Regular shipments most likely will not exceed the limit. In general exporters have to be aware of the “U.S. 45 lbs rule”, 45 lbs = 1 cubic foot. This means that if the density of the cargo exceeds 45 lbs per one cubic foot, then chargeable volume will be calculated using this formula: Total Weight of the cargo (in pounds) divided by 45 lbs = Chargeable Volume in cubic feet. The limit of 1 cubic meter = 750 kilos can be used as well. However depending on carrier, origin and destination etc, it may vary: 1 cbm = 500 kilos; 1 cbm = 1000 kilos etc. The exporter should be advised about WM by the carrier when making the booking.

INLAND MODE OF TRANSPORTATION (Pickup or Line-haul charges): W/M for Inland Trucking is more heavily restricted then in the Ocean mode and subject to actual or dimensional weight verification. Chargeable weight for Inland Trucking will be calculated using this formula: Chargeable Weight in Pounds = Actual Weight of the Cargo OR (Length x Width x Height in inches) divided by 250, whichever is greater.
v Notice: Our online quick quote and booking Weight & Volume calculators DO NOT reflect WM. They reflect actual weight charges. This is purposely done to avoid misunderstandings for first-time visitors. If WM rules apply then it will be indicated in our documents for each shipment.

With CargoPeople you will be able to submit and receive the most common shipping documents on-line: Quotation, Booking, Shipping Instructions, Dock Receipt, Packing List, Commercial Invoice (in general applies only to business shipments. However some destination countries require commercial invoices for personal shipments as well), Invoice, CargoPeople’s House and Carrier’s Master Bill of Lading for express release of your freight. In general this is the necessary minimum to complete an international shipment.

However, some destination countries (particularly countries in South America, countries in the former Soviet Union and Eastern European nations) and/or depending on commodity require a more comprehensive list of items shipped and/or additional shipping documents. You may want to check with a local consulate or ask a destination’s customs broker about additional documents that may be necessary.

You need fill your shipping documents out and submit them online before your freight is self-delivered to the receiving terminal OR picked up by our pickup driver; otherwise you may experience problems with your shipment at the origin or/and destination. We do not take any responsibility for inaccurate shipping documents submitted by you, nor for sufficiency of documents represented to all parties related to your shipment. We will not be responsible for any delays or/and charges that may occur due to lack of proper shipping documentation. Cosigner must indicate the request for SED filing in a booking request or in separate e-mail 72 hours prior to the ETD. In general, no international shipments without AES number (ITN) are permitted unless the exemption above.

Though we will work diligently to insure your shipment arrives on time, for Sea Freight the transit/sailing time indicated in your shipping documents is not always precise. Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) cannot guarantee a specific transit time. However, in most cases shipments depart and arrive as scheduled.

NOTICE: Shipments that require more than a Packing List and Commercial Invoice and may require more transit time.

SHIPMENTS WITH TRANS-SHIPMENTS: If your shipping documents indicate that a port of discharge is different from the final destination (Place of Delivery by Carrier), then the cargo will discharge first at the port of discharge and continue traveling to its final destination. Estimated Time of Arrival (ETA) on your Bill of Lading (BOL) for such shipments is to the first port of discharge, NOT TO THE FINAL DESTINATION. Arrival to the final destination requires additional time. For more precise ETA to the FINAL DESTINATION contact your destination agent indicated in your BOL in 10-15 days after ETA to the port of discharge for the transshipment.

If for any reason the destination terminal does not contact the Consignee and/or Notify Party after Estimate Time of Arrival (ETA) then we strongly recommend contacting the destination terminal indicated within the ‘FOR DELIVERY/PICKUP PLEASE APPLY TO’ field of your Bill of Lading (BOL) a few days after the ETA. It will insure that you are prepared for recovery of your freight and avoid possible storage or demurrage charges. For SHIPMENTS WITH TRANS-SHIPMENTS allow an additional 10-15 days (sometimes it takes longer) to get the ETA information to your final destination.

NOTICE: The final destination station may only be notified a few days prior to your cargo’s arrival. We recommend that you contact your destination agent, send them a copy of your express release BOL, confirm the consignee’s contact info, and wait for an arrival notice from them.

For shippers that do not have an account with us, we request a deposit 50-100% of the estimated shipping charges. The deposit will be applied to the final cost of your shipment. CONSIGNER (Exporter) WILL BE INFORMED OF THE NEED FOR THE PREPAYMENT VIA E-MAIL BEFORE THE BOOKING IS PROCESSED.

NOTICE: CONFIRMED FREIGHT RATES ARE VALID WITHIN 10 DAYS FROM THE DATE OF THE BOOKING. If payment is received after 10 days from the date of the booking, then our final invoice will indicate the current rates published on-line.

Once we receive the deposit payment, we will send the payer our confirmation e-mail. Please consider that e-mail a receipt for your deposit.

NOTICE: You do not have to pay anything when self-delivering your cargo to the receiving terminal or when releasing your cargo to the pick up driver.After your cargo reaches the origin carrier’s Container Freight Station (CFS) the CFS will issue to us certified weight-measurements for it. Upon receiving this information we will e-mail you a link, which contains the final invoice for your shipment based on its actual size and weight. As a rule, it takes up to five business days from the date when cargo has been delivered to the CFS (sometimes it takes a little longer).

We expect you pay the invoice within three to five days but no later than Estimate Time of Departure (ETD) indicated in your shipping instructions. If you do not receive the invoice due to wrong e-mail address, it is your responsibility to contact our office in order to make the payment.

Upon your timely payment and a few days (sometimes it takes a little longer) after the Estimate Time of Departure (ETD) for your shipment you will receive an e-mail with the iQ Global Logistic’s Electronic House Bill of Lading containing complete contact information for the destination cargo receiving terminal (CFS). We will confirm express release for your shipment, unless you have requested the release upon a set of originals Bill of Lading. Express release means you do not have to provide a set of original Bill of Ladings in order to recover your shipment at the destination.

Please note If we do not receive the final payment in time then we will cancel Express Release for your cargo. In this event you must provide a set of original Bill of Ladings in order to recover your freight at the destination. Express mail with this set of originals will cost you USD150. We will not take any responsibilities for any demurrage and other charges at the destination connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.

Palletizing may increase chargeable volume 10% – 30% or more; however palletized cargo has a higher probability to reach the destination safely without damage or loss.

Palletizing service will be provided upon request when booking your shipment. Typically it costs $35 per pallet including the price of the pallet itself.We make every effort to provide the service as ordered. However there are EXCLUSIONS that may occur:

Some freight terminals will not accept loose cartons. If there are more than 4-6 cartons or any one piece exceeds 100 lbs then most likely the cargo will be palletized anyway, no matter if palletizing service has been requested or not. Consigner must be aware of possible extra-volume charges due to palletizing.

Wood-packing restrictions and anti-pest measures at origin and destination country CFS may prohibit providing palletizing for certain shipments. If skids received by a freight terminal will not comply with origin or destination requirements then skids may be broken down. De-palletizing charges may occur, which are, as a rule, equal to palletizing charges.

PICKUP SERVICE + PALLETIZING: If you are selecting palletizing along with our pickup service the cargo will be accepted by our driver as loose cartons and then palletized before transfer to the steamship line CFS (Container Freight Station or shipping terminal).

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